Frequently asked questions
Everything you need to know, all in one place! Get answers to the most important questions.
What is a CryptoCode™?
A CryptoCode™ is a digital code that lets you gift crypto hassle-free and securely.
CryptoCode™ is not a crypto exchange, not a wallet service, and we do not hold or manage user funds.
Do I need to create an account?
No account is necessary. You simply enter your code, verify your identity, and complete the redemption process in a few easy steps.
How long does it take to receive my crypto?
Once your code is redeemed, the selected crypto is typically reflected in your wallet within minutes, depending on network conditions, it can take up to an hour.
What happens if I enter the wrong wallet?
It’s important to double-check your wallet address before confirming your redemption. Once processed, redemptions are irreversible, and crypto cannot be recovered if sent to an incorrect address.
Can I buy codes from CryptoCode™?
No, CryptoCode™ does not sell codes. All purchases must be made through resellers.
Are CryptoCode™s reloadable or reusable?
No, CryptoCode™s are single-use and non-reloadable. Each code can only be redeemed once and cannot be topped up or reused after redemption.
Do I need a specific type of crypto wallet?
You can use any compatible crypto wallet that matches the coin you're redeeming. Make sure your wallet supports the selected crypto and that you provide the correct wallet address.
What if I run into an issue while redeeming?
If you experience any issues while redeeming your code, connect with our support team through live chat for real-time assistance or email.
What information is needed to use a code?
For security and compliance, you’ll need to verify your identity with information such as your name, email address, and address. Additional verification may be required depending on thresholds.
Do CryptoCode™s expire if not redeemed?
Yes, CryptoCode™s are valid for 180 days from the date of purchase. Please ensure you redeem your code within this period to avoid expiration.
Is CryptoCode™ a wallet service?
No, we do not provide wallet or custodial services. Your crypto is received in the wallet you specify, giving you complete control over your crypto.
Is CryptoCode™ a cryptocurrency exchange?
No, CryptoCode™ doesn’t facilitate buying or selling cryptocurrency. We simply allow you to redeem your code, and crypto is received in your wallet.